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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 3 Join Date: Nov 2006 | Moving from directory to subdomain? -
29-09-2007, 03:25 PM
I want to take my existing install which resides at http://mydomain.com/support1 and move it to http://support2.mydomain.com Besides changing the URL's in the config/admin setup, what else do I need to change? Does the key.php need to change? Thanks! -Joe |
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(#2)
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| Operations Manager  Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
29-09-2007, 03:44 PM
Hi Joe, You'll need to get your license changed too. For this, you need to contact sales@kayako.com and request the domain be changed. Once changed, you'll need to download key.php again and reupload it. -------------------------------------------------------------------
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(#3)
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| Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK |
29-09-2007, 03:49 PM
Don't move until the key gets reissued! That is the best advice. Best procedure to follow is the following :- 1. Get the new key.php file after reissue. 2. Change the URL inside the admin area. 3. Move the files to the new location. 4. Upload the new key. Icon Headquarters - Its Elixir - Web2Messenger |
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| directory, moving, subdomain |
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