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(#1)
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(#2)
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| Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
11-06-2008, 07:03 PM
Can you please explain this in a little more detail? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 26 Join Date: Sep 2007 | yes, yes I can -
11-06-2008, 07:28 PM
Sorry on the admin side Mail Parser there are a breaklines you can setup to strip parts of the message well I'm running the latest version but fowards were getting stripped so we removed the breaklines, but now replies to helpdesk emails are including the origional message. per this problem here: Forwarding emails get cut off I'm curious if there is a way other than editing code (especially since the current version appears to account for this). Here is the code for my version: Code: if ($_email["isticketreply"] == true)
{
$_email["finalContent"] = processBreakLines($emailcontent);
} else {
$_email["finalContent"] = $emailcontent;
}
----Original Message---- As do forwards my theory is that with a multiple line breakline I could strip messages based on ----original message---- From: helpdesk... I hope that made more sense. |
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