Kayako logo
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
colmtourque Offline
New Member
 
Posts: 26
Join Date: Sep 2007
MultiLine Breakline - 11-06-2008, 06:25 PM

Is there anyway to do a multiline breakline.
   
Reply With Quote
  (#2) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
11-06-2008, 07:03 PM

Can you please explain this in a little more detail?



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#3) Old
colmtourque Offline
New Member
 
Posts: 26
Join Date: Sep 2007
yes, yes I can - 11-06-2008, 07:28 PM

Sorry on the admin side Mail Parser there are a breaklines you can setup to strip parts of the message well I'm running the latest version but fowards were getting stripped so we removed the breaklines, but now replies to helpdesk emails are including the origional message.

per this problem here:
Forwarding emails get cut off

I'm curious if there is a way other than editing code (especially since the current version appears to account for this).
Here is the code for my version:
Code:
if ($_email["isticketreply"] == true)
 {
  $_email["finalContent"] = processBreakLines($emailcontent);
 } else {
  $_email["finalContent"] = $emailcontent;
 }
My users use outlook and thus replies come in with
----Original Message----
As do forwards my theory is that with a multiple line breakline I could strip messages based on
----original message----
From: helpdesk...

I hope that made more sense.
   
Reply With Quote
Reply

Tags
breakline, multiline

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Tickets -> Breaklines -> Collapse at breakline instead of snip MattM Will Implement (V4) 5 05-02-2008 03:25 AM
breakline regex atDev Wont Implement / Already Implemented 4 26-12-2007 07:12 PM
breakline ronniead How do I? 1 03-12-2007 08:15 AM
Breakline feature: how to add it ? fadrianoc How do I? 0 06-08-2007 05:58 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46