Mutlilingual Knowledge Base

[tintin85]

Hey,
Is it possible to have a multilingual knowledge base?

I've added traditional chinese but it only translate the menus, links, etc.

What I want is:
A staff creates an article in english first then he translates it.
So when a user browses the knowledge base and changes from english to traditional chinese the article will automatically be changed to traditional chinese.

Thanks,
Tin

[craigbrass]

Well what you would need to do is create different template groups for each language and then at the bottom of the knowledge base categories is a "Template Group(s)" section where you can set that category to only be available to a particular template group.

[gvard]

Hello,

I tried it. I created a new template group, made "English" as the template's language (default template has "Greek"), edited the current knowledgebase categories and changed to only reflect in the default template group, then created a new knowledgebase category with "english" template group.

Unrtoftunately when I change language from Greek to English in eSupport main page, the knowledgebase stays the same. Any ideas?

[craigbrass]

What is the URL to your help desk so I can take a look at the front end.

[gvard]

The URL is www.hyperhosting.gr/helpdesk/ . Let me know if you need admin screenshots to verify that all settings are correct.

[craigbrass]

Very odd. some admin screenshots would be helpful.

[gvard]

Here are the screenshots.

[supportskins]

It seems to be working correctly. Run the following URL's in the browser:

http://www.hyperhosting.gr/helpdesk/...?group=english - View Knowledgebase
http://www.hyperhosting.gr/helpdesk/...?group=default - View Knowledgebase

You shall notice the difference.

[gvard]

I noticed the difference, however why doesn't it change when I change the language from eSupport's main page?

For example when I click on the "english" link I see the english categories, but when I change the language to "greek" (from the top right menu) and the system redirects me to the esupport main page, if I click on Knowledgebase I still get the english knowledgebase.

Any ideas?

[craigbrass]

Ok, sorry, I must of been half asleep when I posted that. I was mixing up languages with template groups. Do the following to fix :-
1. Go Admin CP -> Templates -> Manage Templates -> General -> footer.
2. Find the following :-

              <select name="languageid" class="languageselect" onChange="javascript: jumpLanguage(this);">
				<{foreach key=key value=item from=$languagelist}>
				<option value='<{$item[languageid]}>'<{if $item[languagecode] eq $languagecode}> selected<{/if}>><{$item[title]}></option>
				<{/foreach}>
                    </select>

and replace with :-

<script type="text/javascript">
<!--
function MM_jumpMenu(targ,selObj,restore){ //v3.0
  eval(targ+".location='"+selObj.options[selObj.selectedIndex].value+"'");
  if (restore) selObj.selectedIndex=0;
}
//-->
</script>
<select name="groupjump" id="groupjump" onChange="MM_jumpMenu('parent',this,0)">
	<option value="http://www.hyperhosting.gr/helpdesk/index.php?group=default"<{if $item[languagecode] eq "12"}> selected<{/if}>>Greek</option>
	<option value="http://www.hyperhosting.gr/helpdesk/index.php?group=english"<{if $item[languagecode] eq "1"}> selected<{/if}>>English</option>
</select>

[supportskins]

Use Craig's code and it should change template groups when you change the language. By default when you change the language in the software it does not change the template group, all it does it translates the client interface into a different language.

[gvard]

Hello,

I made the changes you said. Now when I go to www.hyperhosting.gr/helpdesk/ I get the Greek language and when I click on knowledgebase I get the greek articles. All ok so far...
...when I change the language to English, in the main page I get the English troubleshooter and the english knowledgebase articles....
....but when I try to change back to Greek, all greek knowledgebase articles and troubleshooter categories are lost!!! It seems I can't change languages back and forth

Any ideas?

[craigbrass]

I don't think it has actually updated. Please delete everything in your /cache/ directory via FTP and then try again.

[gvard]

I just emptied the cache directory and nothing changed

[craigbrass]

Did you replace the code in ALL footer templates (ie in each of the template groups).