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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| Member Posts: 55 Join Date: Jan 2004 |  Number of tickets per month? -
14-08-2007, 11:13 PM
I need to see the number of tickets that gets submitted to our help desk per month per department. We get a huge amount of spam to the helpdesk, but I need to make sure those numbers are not included. Throughout the day I go through and check off the "spam tickets" in list view and then "ban and delete" them, so hopefully there is some report or way of generating the numbers I need that will leave out the numbers of spam tickets that I delete. What's the best/fastest/easiest way to generate a report showing the number of tickets (excluding spam tickets) broken down by department that get submitted to our helpdesk each month? |
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(#2)
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| Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK |
15-08-2007, 07:42 AM
If you delete the tickets instead of just banning the user, they will not be included in your list and thus won't be included in reports you create. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member Posts: 55 Join Date: Jan 2004 |
15-08-2007, 03:53 PM
OK, that's what I was hoping. Now how do I generate the kind of report I need please? |
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| month, number, tickets |
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