Out of office reply ignore rule not working

colmtourque · **Out of office reply ignore rule not working -** 13-05-2008, 06:55 PM

Very odd frustrating bug. I've setup a mail parser rule as follows.
Stop Processing Rules: Yes
Subject Contains: Out of Office
Ignore Email and Do Not Send Autoresponder: Yes

Yet strangely I get Out Of Office Autoreplies.

Can someone give me a hand here, this is real odd.

supportskins · 13-05-2008, 08:21 PM

You get them as email alerts or they are converted to tickets?

BigDawgRob · 14-05-2008, 08:54 AM

The mail parser ignores text in the e-mail subject before the ':' thus preventing ticket subjects starting with Re: Fw: etc..

Outlook's Out of Office prefixs the subject of the e-mail with 'Out of Office:'. Thus this particular bit of text is ignored by the mail parser.

Siora · 14-05-2008, 12:01 PM

Quote:

Originally Posted by BigDawgRob

The mail parser ignores text in the e-mail subject before the ':' thus preventing ticket subjects starting with Re: Fw: etc..

Outlook's Out of Office prefixs the subject of the e-mail with 'Out of Office:'. Thus this particular bit of text is ignored by the mail parser.

Thats retarded...sounds like a bug to me.

craigbrass · 14-05-2008, 01:46 PM

I agree, that isn't a good way to do it.

colmtourque · 14-05-2008, 07:46 PM

OK, is there anything that can be done to make this work? How do other people do out of office autoreplies.

colmtourque · 14-05-2008, 07:48 PM

Oh, and I get them as replies to tickets.

colmtourque · 14-05-2008, 08:04 PM

We handled with a rule setup in outlook.

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colmtourque Offline New Member Posts: 26 Join Date: Sep 2007	Out of office reply ignore rule not working - 13-05-2008, 06:55 PM Very odd frustrating bug. I've setup a mail parser rule as follows. Stop Processing Rules: Yes Subject Contains: Out of Office Ignore Email and Do Not Send Autoresponder: Yes Yet strangely I get Out Of Office Autoreplies. Can someone give me a hand here, this is real odd.

supportskins Offline Senior Member Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India	13-05-2008, 08:21 PM You get them as email alerts or they are converted to tickets? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

BigDawgRob Offline Member Posts: 79 Join Date: May 2006	14-05-2008, 08:54 AM The mail parser ignores text in the e-mail subject before the ':' thus preventing ticket subjects starting with Re: Fw: etc.. Outlook's Out of Office prefixs the subject of the e-mail with 'Out of Office:'. Thus this particular bit of text is ignored by the mail parser.

craigbrass Online Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	14-05-2008, 01:46 PM I agree, that isn't a good way to do it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

colmtourque Offline New Member Posts: 26 Join Date: Sep 2007	14-05-2008, 07:46 PM OK, is there anything that can be done to make this work? How do other people do out of office autoreplies.

colmtourque Offline New Member Posts: 26 Join Date: Sep 2007	14-05-2008, 07:48 PM Oh, and I get them as replies to tickets.

colmtourque Offline New Member Posts: 26 Join Date: Sep 2007	14-05-2008, 08:04 PM We handled with a rule setup in outlook.