parser debug

[atDev]

How can I view the parser debug messages? I checked the parser log and they are not in there.

For instance in /modules/parser/functions_parsercore.php we have lines like:

parserDebug("NOTICE: No Breaklines found!");

Where are these recorded and how can I view whats going on?

[Jamie Edwards]

Hi atDev;

https://support.kayako.com/index.php...11&nav=0,25,26

The Mail Parser has an option to generation debug reports that can assist us to debug any potential problems like email rejection, blank emails etc. Described below are the steps to enable debugging and check debug reports.

Email Piping
=================
You will need to suffix "-d", "-debug" or "--debug" at the end of your alias command. Lets assume your current alias file looks something like:
|/home/user/support/cli/index.php

You will need to change it to:

|/home/user/support/cli/index.php --debug

You can now send in an email to your alias address which in this case is support@test.com. Once the email is parsed by the mail parser it will generate a debug report with a prefix of clidbg_RANDOMDATA in the files directory of package. You can send this debug report to our Support Team or go through it to resolve your mail issues.

Email Popping
=================
You will need to suffix &debug=1 in your Cron URL to enable debug. Lets assume your current Cron URL looks like:

http://www.test.com/support/cron/index.php?_t=tickets

You will need to change it to:

http://www.test.com/support/cron/ind...parser&debug=1

The debug report is generated with a prefix of crondbg_RANDOMDATA.