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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 5 Join Date: Mar 2007 | Is it possible to display a ticket thread from bottom to top? -
18-04-2007, 04:41 PM
I would like to flip the display order of my ticket threads so that the oldest posts are at the bottom and the newest posts are at the top. Does anyone know if that is possible? |
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(#2)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
18-04-2007, 05:02 PM
Yes this is possible. You can set it in the Admin CP under: Admin CP > Settings > Tickets > General Ticket Settings > Order of Display for Ticket Posts Change it to Newest First Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 5 Join Date: Mar 2007 |
18-04-2007, 05:21 PM
Thank you, I knew I saw that setting somewhere before. I was looking in Admin CP > Tickets |
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(#4)
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| Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
18-04-2007, 05:30 PM
No problem. Glad I could help  Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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