Predefined Replies Not Showing Up In Firefox 2.

lsm · **Predefined Replies Not Showing Up In Firefox 2. -** 12-10-2007, 06:15 PM

Hey All,

I just ran into an issue with the Predefined Replies. I have Firefox 2 installed and the latest version of Kayako Support Suite.

I have created multiple categories, and replies, and when I try to reply to a customer by clicking on this, nothing happens. If I use IE7 no problem, they come up right away. I hate IE7 and would rather use Firefox 2.. Any suggestions?

Thanks in advance!

-LSM

**Raghav Arora** · 12-10-2007, 06:30 PM

Can you please try clearing the cache of Firefox using Control-F5 (Press Control and F5) and it shall fix the issue.

supportskins · 13-10-2007, 04:48 AM

Has to be a cache issue as Raghav suggested or check if your FF reports are java errors.

lsm · 15-10-2007, 07:14 PM

It was the cache.. thanks!

supportskins · 15-10-2007, 07:29 PM

Good to know its fixed

dweyer · 23-06-2008, 11:29 AM

I have the same problem, I have cleared my cache in Firefox (ver 3) and rebuilt the cache in the admin section but this has not solved the problem.

dweyer · 01-07-2008, 11:55 AM

I noticed that firefox reports the following error: Use of captureEvents() is deprecated, could this have anything to do with my problem?

Dill

supportskins · 01-07-2008, 04:36 PM

Make the following changes:
Admin CP > Settings > General > Default Theme Options > Javascript Cache for Theme Items > No

Once changed, rebuild the software cache. That will fix the issue.

dweyer · 02-07-2008, 10:58 AM

it was already set to no

.....I am really struggling to get this fixed any other suggestions?

supportskins · 02-07-2008, 11:21 AM

Contact Kayako Support from https://members.kayako.net/. They shall look into your settings and fix the issue for you.

dweyer · 02-07-2008, 02:31 PM

Waiting for reply from Kayako support, will publish solution once identified.

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supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	13-10-2007, 04:48 AM Has to be a cache issue as Raghav suggested or check if your FF reports are java errors. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

lsm Offline New Member Posts: 16 Join Date: Sep 2007 SupportSuite Owned License	15-10-2007, 07:14 PM It was the cache.. thanks!

supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	15-10-2007, 07:29 PM Good to know its fixed Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

dweyer Offline Member Posts: 31 Join Date: Apr 2008 Owned License	23-06-2008, 11:29 AM I have the same problem, I have cleared my cache in Firefox (ver 3) and rebuilt the cache in the admin section but this has not solved the problem.

dweyer Offline Member Posts: 31 Join Date: Apr 2008 Owned License	01-07-2008, 11:55 AM I noticed that firefox reports the following error: Use of captureEvents() is deprecated, could this have anything to do with my problem? Dill

dweyer Offline Member Posts: 31 Join Date: Apr 2008 Owned License	02-07-2008, 10:58 AM it was already set to no .....I am really struggling to get this fixed any other suggestions?

supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	02-07-2008, 11:21 AM Contact Kayako Support from https://members.kayako.net/. They shall look into your settings and fix the issue for you. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

dweyer Offline Member Posts: 31 Join Date: Apr 2008 Owned License	02-07-2008, 02:31 PM Waiting for reply from Kayako support, will publish solution once identified.