Preventing Some Staff Users Replying

CraigB · **Preventing Some Staff Users Replying -** 28-08-2007, 12:05 PM

I have set up a number of staff accounts for members of our SQA and development teams, for the use of internal escalation of tickets. They have been created inside their own Teams via the admin window.

Is there any way I can allow them to see existing tickets and place notes on them (using either the Notes or Release tab on the ticket view), but not be able to submit a reply to the customer directly?

craigbrass · 28-08-2007, 12:32 PM

This isn't currently possible but feel free to submit a feature request for it in the feature requests sub-board.

CraigB · 31-08-2007, 04:30 PM

Hmm - shame.

Thanks for replying.
cdb

craigbrass · 31-08-2007, 04:36 PM

Your welcome. Sorry it wasn't the answer you were wanting but as I say, posting on the feature requests board will mean it gets considered for V4.

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craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	28-08-2007, 12:32 PM This isn't currently possible but feel free to submit a feature request for it in the feature requests sub-board. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

CraigB Offline New Member Posts: 8 Join Date: Jan 2007	31-08-2007, 04:30 PM Hmm - shame. Thanks for replying. cdb

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	31-08-2007, 04:36 PM Your welcome. Sorry it wasn't the answer you were wanting but as I say, posting on the feature requests board will mean it gets considered for V4. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger