Questions regarding user registration and ticet submitting

[Endrik]

Hello all,

We have some confusion here regarding the privilege and registration possibilities in SupportSuite. It would really help if someone has any ideas on how to get to solution we want.

Just to give you overview of what we want to achieve:

On the main page we want to remove the possibility to submit tickets. In another words - ONLY registered users can create tickets. I went through the ticket and security settings but found no possibilities. Probably modifying the Template would do the trick but would that be the correct way to do it?

Now when the user registers to our system we want the workflow to look something like this.

1. User comes to our site
2. User registers
3. User receives notification that the registration is being reviewed (staff etc should receive an email too if possible)
4. Staff member verifies the registration
5. User receives the email verification (a welcome email).

Now parts 1,2 and 5 are already ok - is it possible to verify user registrations or not?

Also - the departments public/private status is only meant for keeping unregistered users out of some departments or is there something more?

All info is much appreciated!

Best regards,
Endrik

[supportskins]

You can restrict guest users from creating tickets by setting Guest User Group permission under:
Staff CP > Users > Manage Groups > Guest > click to set permission

Now parts 1,2 and 5 are already ok - is it possible to verify user registrations or not?

You need to set the option "Manual Staff Verification" to Yes under:
Admin CP > Setting > User Registration

Also - the departments public/private status is only meant for keeping unregistered users out of some departments or is there something more?

Departments set as "Public" will be visible to Client Users in the ticket form while departments set as "Private" will not be visible. Internal staff departments are usually set as Private.