Read only access to Staff CP

[dangovier]

Hi all,

Does anyone know how to create a username for the Staff CP that has read only access to the tickets?

I'd like to create a generic username for a team of support agents, so they can view all the tickets in the tree structure, but be unable to add updates to them.

In:

Admin CP » Dashboard » Groups » Groupname

Can View Tickets Tab - Yes
Can Manage Tickets - No
Can View All Tickets - Yes
Every Other Option - No

If I leave it set as above, the tickets are not viewable in the Staff CP. If I enable "Can Manage Tickets", the username is able to make updates, etc.

Is there a way around this?

Many thanks.

[jnet]

well there are some bugs in there I do not think you can achieve any thing
so wait for the update

[Jamie Edwards]

Hi there,

There isn't yet a 'read only' option - it is not possible to allow staff to view tickets and stop them from updating them. This is functionality we will add in Version 4, however.