regex breakline for gmail?

[ziw]

Hi,

I'm trying to create a breakline for email replies coming from gmail users. I found this thread regarding regex in breaklines and tried to add one but it does not seem to work. I'm wondering if someone has a regex for gmail?

The email reply from customers look like this:

On Wed, Jun 25, 2008 at 9:19 AM, John Doe <john.doe@gmail.com> wrote:

I added the following regular expressions for breaklines:

1. regex:@On [0-9]{1,2}\/[0-9]{1,2}\/[0-9]{1,2},(.)+ <(.)+@(.)+> wrote:@
2. regex:@On [A-Za-z]{3} [0-9]{1,2}, at [0-9]{1,2}:[0-9]{2} (PM|AM), (.)+ wrote:@
3. regex:@On [A-Za-z]{3} [0-9]{1,2}, [0-9]{4} [0-9]{1,2}:[0-9]{2} (PM|AM), (.)+ <(.)+@(.)+> wrote:@

It appears to me that the third one should work but it doesn't. Am I adding the regex incorrectly? Currently I'm on eSupport version 3.20.02.

[tm2000]

Originally Posted by ziw

On Wed, Jun 25, 2008 at 9:19 AM, John Doe <john.doe@gmail.com> wrote:

I added the following regular expressions for breaklines:

1. regex:@On [0-9]{1,2}\/[0-9]{1,2}\/[0-9]{1,2},(.)+ <(.)+@(.)+> wrote:@
2. regex:@On [A-Za-z]{3} [0-9]{1,2}, at [0-9]{1,2}:[0-9]{2} (PM|AM), (.)+ wrote:@
3. regex:@On [A-Za-z]{3} [0-9]{1,2}, [0-9]{4} [0-9]{1,2}:[0-9]{2} (PM|AM), (.)+ <(.)+@(.)+> wrote:@

It appears to me that the third one should work but it doesn't. Am I adding the regex incorrectly? Currently I'm on eSupport version 3.20.02.

We have had teh same issue going way, way back... 3.20.02 and have tried the above and others.. Both with a Gmail HTML and Gmail Text message..

Has anyone got this working? looking at the headers, we have this line

On Tue, Jul 8, 2008 at 1:22 AM, John Doe <john.doe@gmail.com> wrote:

[tm2000]

tried these with the brackets below, cleared cache, still nada

regex:@[On [0-9]{1,2}\/[0-9]{1,2}\/[0-9]{1,2},(.)+ <(.)+@(.)+> wrote:]@
regex:@[On [A-Za-z]{3} [0-9]{1,2}, at [0-9]{1,2}:[0-9]{2} (PM|AM), (.)+ wrote:]@
regex:@[On [A-Za-z]{3} [0-9]{1,2}, [0-9]{4} [0-9]{1,2}:[0-9]{2} (PM|AM), (.)+ <(.)+@(.)+> wrote:]@