Remove Ban & Delete function?

[sabotage79]

Our staff constantly are banning important email addresses. Always are domain addresses. We seriously need a way to remove the 'Ban & Delete' option. Is this possible? If not, is there some way to set a rule to unban our our domain-specific emails?

-Sab

[richm]

Hi Sab,

In Dashboard » Staff » Manage Teams > Click on the team name you wish to take this ability away from

Under the tickets section:

Can Delete Ticket - set to no.

That's it. Took me a while to find this the first time also.

None of the team members on that team will be able to bad or delete.

Cheers,

Rich

[sabotage79]

Hey thanks for the tip. I didn't know that was there.

But, my staff need the ability to delete, just not the ability to "Ban & Delete"

Any ideas? It is bad when your staff constantly ban your sales@domain.com email address, even though you ask them not to use the ban function. The simplist thing would to remove only the "Ban & Delete" option since there is already a Delete-only option.

[Jamie Edwards]

You could remove it from the templates.


Step 1:
themes/admin_default/main.js

Comment out line 2385 by adding // to the start, as below:

// {code:swphrases['bandelete'], "format":{"image":themepath+"menu_bandelete.gif", "oimage":themepath+"menu_bandelete.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=ticketactions&ticketid="+swticketid+"&action=options&type=bandelete"},

Step 2:
/modules/tickets/functions_ticketsui.php

Find near line 902:

    <option value="bandelete">'. $_SWIFT["language"]["bandelete"] .'</option>';

Add HTML comments to stop the function from being displayed:

    <!-- <option value="bandelete">'. $_SWIFT["language"]["bandelete"] .'</option> -->';

[Jamie Edwards]

Updated with both steps.

[sabotage79]

Great! Works as stated. Would be nice to have this as an option to turn off.

Was I right in edited the files directly? I couldn't find a way to edit in Admin under Templates. Also, I didn't go to templates and click Update, wasn't sure about that.

-Sab

[Jemrada]

Excellent idea, thanks for asking for this Sabotage79.

[Jamie Edwards]

Originally Posted by sabotage79

Great! Works as stated. Would be nice to have this as an option to turn off.

Was I right in edited the files directly? I couldn't find a way to edit in Admin under Templates. Also, I didn't go to templates and click Update, wasn't sure about that.

-Sab

Correct, admin and staff templates are stored in flat files.

[richm]

Regarding my suggested fix, I had thought it stopped the bans, it doesn't, it only stops the deletes (as I found out after staff had banned a client)

Since there is no permission for ban, and none on the near horizon (that I am aware of) Jamie's hack to the files is the only way to stop this for now. Unfortunately it removes this function completely (better that I suppose than banning clients)

Rich