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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 4 Join Date: May 2008 |  Remove mails form the CC on Tickets ? -
05-06-2008, 09:26 AM
Hello, I would like to know if itīs possible take out a CC, from a ticket. When is create a ticket by email, and sending with the CC of other person, if the support like to reply the ticket, it always with the CC of that person, itīs possible remove? Because I donīt now how !  Thanks Fernando Vaz |
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(#2)
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| Senior Member  Posts: 3,494 Join Date: Aug 2006 Location: Mumbai, India |
05-06-2008, 10:56 AM
Click on the "Edit" tab while viewing the ticket which will allow you to remove the CC email address from in there. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| form, mails, remove, tickets |
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