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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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| New Member Posts: 18 Join Date: Feb 2008 Location: London | Remove "Post Reply" for Group -
01-07-2008, 09:35 AM
I have setup an internal group for our developers which l will assign tickets to regarding programming issues that are reported from our customers. As you can understand, l don't want the developers contacting the customers directly as they are working for me and my support team, not the customers. The problem is that there is no option that l can see when creating a group to remove the "Post Reply" option as this will send a reply directly to the customer. Is there anyway of removing this for a specific group? Many thanks, Luke Transport Exchange Group is the UK headquartered company specialising in the development & operation of real time collaborative trading platforms & associated services for the UK and European transport industry. www.transportexchangegroup.com | www.haulageexchange.co.uk | www.courierexchange.co.uk | www.complianceregistry.com | www.transportclassifieds.com |
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