reply ticket by email.

sugar · **reply ticket by email. -** 06-03-2009, 08:50 AM

helo is there a way of reply/update a ticket just replying to the generated email?
Tnks.

Joost Sanders · 06-03-2009, 08:56 AM

Yes, this is standard functionality.

supportskins · 06-03-2009, 09:26 AM

Just make sure you have set the email parser correctly as explained in the manual.

sugar · 06-03-2009, 06:14 PM

thanks! I will play with the email parser feature =)

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sugar Offline New Member Posts: 5 Join Date: Dec 2006 Location: california	reply ticket by email. - 06-03-2009, 08:50 AM helo is there a way of reply/update a ticket just replying to the generated email? Tnks.

Joost Sanders Offline Member Posts: 180 Join Date: Nov 2008 Location: Eindhoven, Netherlands	06-03-2009, 08:56 AM Yes, this is standard functionality. --- Joost Sanders CARE Internet Services Netherlands Kayako Consultancy & Services http://www.care.nl

supportskins Offline Senior Member Posts: 5,076 Join Date: Aug 2006 Location: Mumbai, India	06-03-2009, 09:26 AM Just make sure you have set the email parser correctly as explained in the manual. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

sugar Offline New Member Posts: 5 Join Date: Dec 2006 Location: california	06-03-2009, 06:14 PM thanks! I will play with the email parser feature =)