Reply to a ticket using email?

KTC · **Reply to a ticket using email? -** 05-07-2007, 12:55 AM

If I reply to a ticket (as staff) using email and not from within supportsuite itself, the supportsuite desk (version 3.10.02) accepts it and logs it and sends out the info to everybody BUT the original ticket poster.

Why? How to fix?

supportskins · 05-07-2007, 12:45 PM

I just replied to your post in the other thread. Are staff replies made from the Staff CP delivered to your clients?

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KTC Offline New Member Posts: 10 Join Date: Nov 2005 Location: New England USA (CT)	Reply to a ticket using email? - 05-07-2007, 12:55 AM If I reply to a ticket (as staff) using email and not from within supportsuite itself, the supportsuite desk (version 3.10.02) accepts it and logs it and sends out the info to everybody BUT the original ticket poster. Why? How to fix? Kaitlyn T Considine Managing Partner SITEWORKS Hosting Network http://siteworks.com

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	05-07-2007, 12:45 PM I just replied to your post in the other thread. Are staff replies made from the Staff CP delivered to your clients? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/