Reverse order of posts in ticket display on client

pscs · **Reverse order of posts in ticket display on client -** 21-09-2007, 02:08 PM

I'd like to reverse the order of the posts being displayed in the client when a ticket is viewed, so the latest is at at the top.

Is there any way to do this in the settings?

I could modify the template, but whilst I could add a custom modifier to Smarty to do this, it doesn't look as if SmartLight supports custom modifiers, which makes it tricky...

pscs · 21-09-2007, 02:21 PM

Not only that, but Kayako uses Smarty-Light 2.1.0 (from Feb 2004) rather than TemplateLite 2.1.0 (from Jan 2007 - TemplateLite re-started from 1.0.0 in 2006) so it's seriously out of date, and I can't even use the {PHP} tags

Is there any reasons Kayako is using a 3 year out of date library?

craigbrass · 21-09-2007, 02:38 PM

The code for this will be in the PHP files rather than Smarty.

The reason for the using the older version of TemplateLite is because Swift (the Kayako framework) was started 4 years ago now and released 2 years ago now. These changes have happened since. I beleive they will be changing it for V4.

pscs · 21-09-2007, 04:31 PM

So any ideas where I would change the PHP?

eiden · 21-09-2007, 06:30 PM

Isn't here an option for sorting posts in in AdminCP?

Rodney B · 21-09-2007, 06:35 PM

Quote:

Originally Posted by pscs

I'd like to reverse the order of the posts being displayed in the client when a ticket is viewed, so the latest is at at the top.

Is there any way to do this in the settings?

I could modify the template, but whilst I could add a custom modifier to Smarty to do this, it doesn't look as if SmartLight supports custom modifiers, which makes it tricky...

Isn't the order of ticket posts able to be changed in the AdminCP > Settings > Tickets > Display order for ticket posts ?

craigbrass · 21-09-2007, 07:53 PM

Oh yea, didn't realise that was there!

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pscs Offline New Member Posts: 10 Join Date: Sep 2007	21-09-2007, 02:21 PM Not only that, but Kayako uses Smarty-Light 2.1.0 (from Feb 2004) rather than TemplateLite 2.1.0 (from Jan 2007 - TemplateLite re-started from 1.0.0 in 2006) so it's seriously out of date, and I can't even use the {PHP} tags Is there any reasons Kayako is using a 3 year out of date library?

pscs Offline New Member Posts: 10 Join Date: Sep 2007	21-09-2007, 04:31 PM So any ideas where I would change the PHP?

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	21-09-2007, 06:30 PM Isn't here an option for sorting posts in in AdminCP?

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	21-09-2007, 07:53 PM Oh yea, didn't realise that was there! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger