Setup email alert upon Parse Log fail

[GoneShootin]

Rather than manually checking to see if any parse log failures exist, is there a way I can setup an email alert to notify me that a parse fail as occured? This would be a great thing to have given that parse failurs can go unnoticed, which means the end user never gets the ticket information.

Also I need to say a big thanks to the Kayako support team that went out of their way to upgrade our version to 3.20 to help us resolve an issue. Truly is the best support that money can buy.

[Jamie Edwards]

Hi GoneShootin,

Glad to hear you are happy with the support and your installation service - we try our best

With regards to your request, this is not possible right now but it is a good feature request; I suggest you post one and we will look to implement in Version 4.

In the meantime, it may not be too difficult to add a e-mailing function to trigger when parsing fails; if you need advice in doing this, please post in the Developers & Code forum.

[GoneShootin]

Will do.