Setup "groups" or Level 1,2 & 3 as well as others like management.

Baron

Hello,

Currently we have the usual departments, sales,billing and support.

We want to be able to have staff be either Level1,2 or 3 and also some be management.

So that it's easy to reassign tickets correctly.

Happy to do it via department or however it can be made to work.

Help is appreciated.

craigbrass · 04-05-2009, 01:44 PM

Easiest way would be to call your current Sales, Billing and Support departments Level 1 but not write that to stop user confusion.

You could then create like Support Level 2 and Support Level 3 but set these as private departments so users can't create tickets directly in them but staff can pass tickets "up the chain".

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Baron Offline New Member Posts: 1 Join Date: May 2009	Setup "groups" or Level 1,2 & 3 as well as others like management. - 04-05-2009, 11:21 AM Hello, Currently we have the usual departments, sales,billing and support. We want to be able to have staff be either Level1,2 or 3 and also some be management. So that it's easy to reassign tickets correctly. Happy to do it via department or however it can be made to work. Help is appreciated.