Show Different Info

ronniead · **Show Different Info -** 20-01-2008, 01:20 AM

Hi,

I run a few different websites, which all link to one central esupport website. Is it possible to have different "home pages" in esupport, so that I can only show:

1. certain knowledge articles?
2. When submitting a ticket, only show certain departments?

And then on another esupport "home page" I would have different settings?

Any ideas / suggestions?

with different knowledgebases, and different departments. support

craigbrass · 20-01-2008, 09:50 AM

You could do this with template groups. See the manual (Redirecting) for details on how to do this.

zippohosting · 08:23 PM

Ronnie,

I also want to do the same thing but was very confused on how to do it...

Did you find the manual helpful - I am just as lost...I did a search for "Redirecting" and no results were found????

Plus - is there a way to have a "user" see certain information based on their login?

craigbrass · 23-01-2008, 08:58 PM

Just click the link that says Redirecting and it will take you to the manual. A forum Search Engine Optimization tool converts links to titles but unfortunately is a tad useless for external links.

zippohosting · **But searching the manual... -** 23-01-2008, 09:03 PM

Searching the manual for "Redirecting" produces no results...

We use a PDF search, we Acrobat 8.0 Professional - no results found...

supportskins · 24-01-2008, 08:32 AM

Search the forums for "satellite helpdesk" or "template groups" and you should get something.

zippohosting · **Where in the Manual.... -** 25-01-2008, 03:24 AM

Hi, Sorry - no such thing that we could find in the Manual...
http://docs.kayako.net/supportsuite/...Manual_PDF.pdf

We have searched all the terms you suggested...

If you have a page number that would be great - but we searched 522 pages for any thing that would remotely assist us and could not find it...

What are we doing wrong?

supportskins · 25-01-2008, 06:39 AM

Not the manual, search the "forums"

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craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	20-01-2008, 09:50 AM You could do this with template groups. See the manual (Redirecting) for details on how to do this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	23-01-2008, 08:58 PM Just click the link that says Redirecting and it will take you to the manual. A forum Search Engine Optimization tool converts links to titles but unfortunately is a tad useless for external links. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

zippohosting Offline Member Posts: 38 Join Date: Jul 2007 SupportSuite Yearly Leased License	But searching the manual... - 23-01-2008, 09:03 PM Searching the manual for "Redirecting" produces no results... We use a PDF search, we Acrobat 8.0 Professional - no results found...

supportskins Offline Senior Member Posts: 3,362 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	24-01-2008, 08:32 AM Search the forums for "satellite helpdesk" or "template groups" and you should get something. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

zippohosting Offline Member Posts: 38 Join Date: Jul 2007 SupportSuite Yearly Leased License	Where in the Manual.... - 25-01-2008, 03:24 AM Hi, Sorry - no such thing that we could find in the Manual... http://docs.kayako.net/supportsuite/...Manual_PDF.pdf We have searched all the terms you suggested... If you have a page number that would be great - but we searched 522 pages for any thing that would remotely assist us and could not find it... What are we doing wrong?

supportskins Offline Senior Member Posts: 3,362 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	25-01-2008, 06:39 AM Not the manual, search the "forums" Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/