Sorting tickets by User Group

[rrnworks]

Hello,

We use user groups and group templates quite a bit, but are having a little difficulty sorting the tickets properly so we understand what user group (ie. Company) is associated with each ticket.

Is there something simple we are missing to do this? (user group is not available in our ticket field views) Is there a way to easily sort tickets based on the user's user group?

We support multiple companies and having this ability is crucial.

Thanks!
Chris

[Varun Shoor]

Originally Posted by rrnworks

Hello,

We use user groups and group templates quite a bit, but are having a little difficulty sorting the tickets properly so we understand what user group (ie. Company) is associated with each ticket.

Is there something simple we are missing to do this? (user group is not available in our ticket field views) Is there a way to easily sort tickets based on the user's user group?

We support multiple companies and having this ability is crucial.

Thanks!
Chris

Hi Chris,
I have added this to my TODO and will try to incorporate it in next CVS build, We tried to cover up as many fields as possible but it seems that we missed out on user groups.

Regards,

Varun Shoor

[rrnworks]

Could you also provide sorting user names by user group as well? Basically, we would like user groups to be a part of every search/sort option.

Thanks Mr. V!

[BigDawgRob]

Hi Varun,

Did this functionality ever make it into Support Suite?

Thanks,

Rob

[richm]

I'd like to see this added as well, so we can tell quickly which companies (groups) tickets are from. Current (lame) workaround is to add the email address to ticket views & decipher it from there. Problem with that is, several of our clients have different divisions so the email domain can be quite different.

Thanks,

Rich