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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 1 Join Date: Jan 2007 | Special links in staff notification -
03-10-2007, 11:37 PM
Hello, I'd like to know if it is possible to add special links to the email notification received by the staff. In order to simplify things, I'd like to add links allowing a staff user to : - Delete a ticket - Assign a ticket to himself (Take it) - Change the status of a ticket Is is possible ? What would be the URL to use in for those links. David C. |
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(#2)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
04-10-2007, 05:58 AM
No I do not believe this is possible in the existing version. You will have to carry out these actions from the software interface. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK |
04-10-2007, 08:39 AM
Feel free to suggest this in the Feature Requests board though. Icon Headquarters - Its Elixir - Web2Messenger |
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