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Brent Offline
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Staff / Admin / Users...?? - 12-05-2007, 06:11 AM

Ok - So if i create in the admin all my staff members - Are they automatically created in the STAFF admin under users?

I have tried this a few times and it seems they are not automatically created... thus when I setup a new staff member I assume I need to set them up in the ADMIN and then staff areas so they have access to all aspects of the system...?

Maybe I am overcomplicating something that is very simple.... am I?


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craigbrass Offline
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12-05-2007, 07:11 AM

The staff and admin areas authenticate from the same table in the database.

The team / group defines staff / admins are assigned to defines what they have access to including access to the admin area.

Please check what team the accounts in question are assigned to and then lookup that team to edit the permissions.


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Brent Offline
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13-05-2007, 12:44 AM

Ok - so if Staff members show up under users - then how do i make it so general staff cannot access or reset any staff members other than themselves..

Or acidentally delete a staff member etc..


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13-05-2007, 12:47 AM

Quote:
Originally Posted by brentwic View Post
Ok - so if Staff members show up under users - then how do i make it so general staff cannot access or reset any staff members other than themselves..

Or acidentally delete a staff member etc..
Staff can only delete staff if they are admins. Don't make your staff admins and they won't be able to delete anyone.
   
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Brent Offline
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18-05-2007, 06:24 AM

Actually that does not seem to be true...

I have setup a test staff member - with no admin rights and that user can delete and do just about everything - this is based on the team settings.. but in the team settings there are no settings for USER editing etc..

Maybe I am not grasping this or just not explaining it all corectally...

If I log into my admin as the only admin that can get in...

I can setup my staff members... which I have..

If I then login to the STAFF panel - with my admin rights I can still do anything I want..... When I then go to my USERS tab - i can see all my registered users and also Staff Members.... I had to manually add these staff members there were not automatically created...

Thus they seem to be seperate from the staff in the Admin panel.... thou they do seem somewhat connected... here is the strange part..

If I click on a staff member - and try to update the pass it will seem like it updates - but if i logout and try to login to that staff member account it is not updated...

Thus I can only assume that password changes need to be made only by an admin and the general staff cannot update their own passwords or recover them if they are lost..


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Siora Online
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18-05-2007, 01:15 PM

I misunderstood. I thought you were worried about staff deleting staff not users.

You may want to put this in as a feature request such that you can set whether a particular team can see the "users" tab.
   
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Brent Offline
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19-05-2007, 02:39 AM

Actually its both - Staff deleating Staff and Staff deleating users....


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Jamie Edwards Offline
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19-05-2007, 09:59 AM

Hi Brent,

Staff can delete users.
Administrators can delete staff.

Staff can be denied access to the Users tab but I am afraid no further specific permissions are available beyond that. I agree that there should be, so I encourage you to post in the Feature Requests forum.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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