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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 3 Join Date: Jul 2008 | Stop users from changing ticket priority -
04-07-2008, 12:05 PM
Hello, customers can change the Priority of the case, how i can disable this option? Valeri Angelov |
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(#2)
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| Operations Manager  Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
04-07-2008, 12:18 PM
Hi Valeri, In the staff control panel, click on the Users tab, followed by Manage Groups. Click on the group(s) whose permissions you wish to change. You'll see an option for allowing or disallowing users of the group to change the ticket priority and status. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 3 Join Date: Jul 2008 | re -
04-07-2008, 12:41 PM
Thanks a lot! |
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(#4)
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| Operations Manager Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
04-07-2008, 12:45 PM
No problem  -------------------------------------------------------------------
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(#5)
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| Community Moderator  Posts: 855 Join Date: May 2005 Location: Henderson, Nevada |
05-07-2008, 04:41 PM
see strange I just went there and no such option for me. :'( Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#6)
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| Operations Manager Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
05-07-2008, 04:51 PM
Quote:
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(#7)
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| Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK |
05-07-2008, 06:15 PM
If you don't see an option, it means your running a version before the ability for users to change these properties at all. Icon Headquarters - Its Elixir - Web2Messenger |
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(#8)
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| Community Moderator Posts: 855 Join Date: May 2005 Location: Henderson, Nevada |
05-07-2008, 06:42 PM
Product: SupportSuite Version: 3.20.02 Build Type: STABLE Build Date: 17 Mar 2008 06:27:34 PM Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#9)
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| Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK |
05-07-2008, 06:45 PM
Odd. Inside Staff CP -> Users -> Manage Groups -> Registered, you should have http://www.craigbrass.net/personal/i...708-194451.jpg Icon Headquarters - Its Elixir - Web2Messenger |
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| priority, stop, ticket |
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