Stop users from changing ticket priority

valsstar · **Stop users from changing ticket priority -** 04-07-2008, 12:05 PM

Hello,
customers can change the Priority of the case, how i can disable this option?

Valeri Angelov

**Jamie Edwards** · 04-07-2008, 12:18 PM

Hi Valeri,

In the staff control panel, click on the Users tab, followed by Manage Groups. Click on the group(s) whose permissions you wish to change. You'll see an option for allowing or disallowing users of the group to change the ticket priority and status.

valsstar · **re -** 04-07-2008, 12:41 PM

Thanks a lot!

**Jamie Edwards** · 04-07-2008, 12:45 PM

No problem

**Digital Mayhem** · 05-07-2008, 04:41 PM

see strange I just went there and no such option for me. :'(

**Jamie Edwards** · 05-07-2008, 04:51 PM

Quote:

Originally Posted by Digital Mayhem

see strange I just went there and no such option for me. :'(

What version are you running?

craigbrass · 05-07-2008, 06:15 PM

If you don't see an option, it means your running a version before the ability for users to change these properties at all.

**Digital Mayhem** · 05-07-2008, 06:42 PM

Product: SupportSuite
Version: 3.20.02
Build Type: STABLE
Build Date: 17 Mar 2008 06:27:34 PM

craigbrass · 05-07-2008, 06:45 PM

Odd. Inside Staff CP -> Users -> Manage Groups -> Registered, you should have http://www.craigbrass.net/personal/i...708-194451.jpg

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valsstar Offline New Member Posts: 3 Join Date: Jul 2008	Stop users from changing ticket priority - 04-07-2008, 12:05 PM Hello, customers can change the Priority of the case, how i can disable this option? Valeri Angelov

valsstar Offline New Member Posts: 3 Join Date: Jul 2008	re - 04-07-2008, 12:41 PM Thanks a lot!

Digital Mayhem Offline Community Moderator Posts: 871 Join Date: May 2005 Location: Henderson, Nevada	05-07-2008, 04:41 PM see strange I just went there and no such option for me. :'( Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

craigbrass Online Senior Member Posts: 5,544 Join Date: Jun 2005 Location: Cumbria, UK	05-07-2008, 06:15 PM If you don't see an option, it means your running a version before the ability for users to change these properties at all. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Digital Mayhem Offline Community Moderator Posts: 871 Join Date: May 2005 Location: Henderson, Nevada	05-07-2008, 06:42 PM Product: SupportSuite Version: 3.20.02 Build Type: STABLE Build Date: 17 Mar 2008 06:27:34 PM Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

craigbrass Online Senior Member Posts: 5,544 Join Date: Jun 2005 Location: Cumbria, UK	05-07-2008, 06:45 PM Odd. Inside Staff CP -> Users -> Manage Groups -> Registered, you should have http://www.craigbrass.net/personal/i...708-194451.jpg Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger