Stopping auto-responders for certain domains

[bauhsoj]

How do I stop eSupport from sending auto-responders with the typical "your ticket has been created" etc etc email from being sent for only specific emails or email domains? Some of our business associates are getting sick of receiving those initial "ticket created" emails when they email us.

[supportskins]

You need to edit the email_autoresponder template.

[John Haugeland]

You can set a mail rule for each address or address-matching regular expression; one of the pre-parse checkboxes is for suppressing autoresponders. I'm attaching a screenshot of a very similar rule I'm running on my personal helpdesk. Mine responds to four tags in the subject line, but you can get the effect you want by replacing the criteria with criteria of your preference. The important bit is circled in a fairly ugly red color.

[supportskins]

Damn I completely misread the thread