Stopping Mail Loops

[richm]

Hi all,

I occasionally get a mail loop with eSupport (though haven't had one since I built the following rule) and wanted to validate whether or not this is a good method to prevent mail loops.

I built this based on the premise that our support email address should never be sending email to support@ourdomain.com

Here is what I have:

Stop Processing Rules - Yes
Sort Order 1
Sender Email Equal support@ourdomain.com
Match All Criteria
Rule Type: Pre Parse
Ignore the Email - Yes
Don't send autoresponder message - yes
don't process alert rules - yes
Don't tag as ticket reply - no

Any downsides to doing it this way?
Any holes in this method I might be missing?

Thanks for your feedback!

Rich