Support questions through live support being saved

sqzdog · **Support questions through live support being saved -** 12-09-2007, 04:09 PM

When someone sends me a support question through Live Support, I would like to create a record of it by transferring it to a ticket under the users name. Is there a way to do this through the Live Response interface or do I just cut and paste the chat into a new ticket and send it to the user?

**Jamie Edwards** · 12-09-2007, 04:11 PM

Quote:

Originally Posted by sqzdog

When someone sends me a support question through Live Support, I would like to create a record of it by transferring it to a ticket under the users name. Is there a way to do this through the Live Response interface or do I just cut and paste the chat into a new ticket and send it to the user?

You would have to cut and paste it, I am afraid. However, do note that chats are logged to the database and you can pull them up like you can ticket history (either when viewing the user account or viewing a ticket created by the user).

sqzdog · 12-09-2007, 05:36 PM

ok, I see that now. That will work just fine for me. As long as I have a record attached to the user then I am set.

Thanks Jamie.

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sqzdog Offline Member Posts: 88 Join Date: Jun 2007 Location: Virginia, USA	Support questions through live support being saved - 12-09-2007, 04:09 PM When someone sends me a support question through Live Support, I would like to create a record of it by transferring it to a ticket under the users name. Is there a way to do this through the Live Response interface or do I just cut and paste the chat into a new ticket and send it to the user?

sqzdog Offline Member Posts: 88 Join Date: Jun 2007 Location: Virginia, USA	12-09-2007, 05:36 PM ok, I see that now. That will work just fine for me. As long as I have a record attached to the user then I am set. Thanks Jamie.