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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 17 Join Date: Jan 2007 | Is there a way for Unregistered Users to reply to responses sent from Staff CP staff? -
21-02-2008, 06:54 PM
Is there a way for Unregistered Users to reply to responses sent from Staff CP staff? So that the Unregistered User's reply shows up in the Ticket History in Staff CP? Thanks. |
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(#2)
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| Operations Manager  Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
21-02-2008, 07:01 PM
Hi there, When an e-mail is sent to an unregistered user, a user account is created for them so they will be able to reply to the ticket via e-mail, and the history will appear in the staff control panel.   -------------------------------------------------------------------
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