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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 7 Join Date: Mar 2007 |  ticket history in forward mail -
23-05-2007, 01:57 PM
within our company we forward mail tickets. But when those mails arrive there's no history of the ticket in it. Is there an option for this? Cause right now we either have to copy paste the whole precious ticket or let those people look up the ticket in supportsuite.. Thanks! |
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(#2)
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| Operations Manager  Posts: 5,256 Join Date: Jan 2006 Location: United Kingdom |
23-05-2007, 04:16 PM
Hi Joost, You have to add the ticket history (there is a drop-down above the ticket edit box when forwarding a ticket, allowing you to Quote posts and the option you want is quote all posts). -------------------------------------------------------------------
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(#3)
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| Senior Member  Posts: 3,680 Join Date: Aug 2006 Location: Mumbai, India |
23-05-2007, 09:43 PM
You can also add history is all outgoing staff replies by activating the "Send Complete History in Staff Replies" feature under Admin CP > Settings > Tickets Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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