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| Operations Manager Posts: 5,250 Join Date: Jan 2006 Location: United Kingdom |
28-08-2007, 12:25 AM
Hi Pete, The first option will automatically append the history of the ticket to staff replies. The second option will make available a history variable for the purposes of code customisations/template modifications. It seems to be a bug that both settings are using the same description. I will add it to the tracker. -------------------------------------------------------------------
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(#3)
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| Operations Manager Posts: 5,250 Join Date: Jan 2006 Location: United Kingdom |
28-08-2007, 12:26 AM
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