tickets with no department / ghost tickets

[katmai]

hi guys, i have a problem here, i am using kayako with modernbill.

i have created a few test tickets when i installed kayako, and then i have deleted those departments.

when i log in as the user in modernbill, i can view the tickets in ALL departments, even internal . also i see those tickets that have no department.

i have 2 questions:

1 ) how can i make that the user can view ONLY the tickets that he/she created. and not the other queues.

2 ) how can i delete those ghost tickets. if i search by ticket id, as admin, i get an error.

ERROR: Unable to load the ticket. You either do not have permissions to the department the ticket resides in or the ticket does not exist

[katmai]

Found response to issue 2, but issue 1 still stands, i can view the tickets that are sent to the internal queue

here is instruction on how to get the ticket back or delete it.

Delete Lost Ticket
-------------
1) Open phpmyadmin
2) Browse swtickets table
3) select the X aka Delete button next to the ticket.


Restore Lost Ticket
---------------------
1) launch phpmyadmin
2) open the swtickets table
3) Find a non-lost ticket and find the department id.
4) Now find the lost ticket and click on the penil aka edit button next to the ticket to edit it. and change the department id to the department id from step 3.

There you just restored the Lost Ticket to the same department as the non-lost ticket you used for a reference.