The issue: URLs in HTML emails are not converted to links in most email clients (Outlook and a few web-based emails), so to send a link in a HTML email we must place it inside an <a href=""></a>.
The problem with this is that the code for displaying the tickets in a browser HTML Entitises everything so that the customer will see the output as
<a href="">link</a> instead of
link when they view the ticket online.
Not using HTML Entities is not a desirable option, for obvious reasons. We also do not want to restrict ourselves to text-only emails (these convert to links correctly).
Has anyone else come up with a solution to this problem? I mean, one option is to allow HTML input on the ticket view screen and then write a safe-HTML function that only allows certain tags, but this is a tedious piece of work we would rather not have to do. Does anyone know of a simpler solution?
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