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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 14 Join Date: Aug 2007 | User ID Case Sensitive ?? -
20-12-2007, 10:04 AM
Can someone confirm that BOTH the User ID and Password are case sensitive? I have been having issues with my system (and logging onto to Kayako Support as well btw) which appears to suggest that the User ID is case sensitive |
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(#2)
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| Operations Manager  Posts: 5,440 Join Date: Jan 2006 Location: United Kingdom |
20-12-2007, 11:33 AM
Hi hmac, The userid should not be case sensitive. Please can you submit a support ticket and post the ID here so I can now discuss it with a developer? -------------------------------------------------------------------
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(#3)
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| New Member Posts: 14 Join Date: Aug 2007 |
20-12-2007, 02:55 PM
Ticket now raised as LSG-780333 |
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