User Ticket Creation - CCing other users

[cglenn]

Is there a feature in SupportSuite where a user creates a ticket and can CC other users when submitting? Our company is using the software for IT related issues and this would be a very useful feature. For example:

If a printer is malfunctioning in a certain department and a user submits a ticket, is it possible that when the user submits the ticket that it can notify other users in that same department so everyone is aware?

[supportskins]

You need to enable the option "Users Can Specify Custom Recipients" under:
Admin CP > Settings > Tickets > Users Can Specify Custom Recipients > Yes

[cglenn]

I have enabled this option, but it's not quite what I am looking for. Basically we want users to be able to CC other users when initially submitting a ticket, rather than staff doing it when replying to a ticket. This is to prevent multiple submissions of the same request and so users in the same company department are aware of tickets that have been submitted by other users.