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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 5 Join Date: Oct 2007 | View All Tickets, Doesn't Show All Tickets! -
19-11-2007, 09:30 PM
I noticed that when I click on the "view all" link in the Staff panel to view all tickets, it actually only shows me the tickets that are marked as open. It doesn't show me tickets in the other statuses I created. Even under View, Edit View, all three checkboxes are checked. Any ideas? |
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(#2)
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| New Member Posts: 5 Join Date: Oct 2007 |
19-11-2007, 09:35 PM
Oops... found the answer to this in admin CP.  |
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(#3)
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| Member Posts: 68 Join Date: Dec 2005 |
04-11-2008, 12:25 AM
Um, could you post what the actual solution is? I cant seem to find this option anywhere. |
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(#4)
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| Operations Manager  Posts: 5,440 Join Date: Jan 2006 Location: United Kingdom |
04-11-2008, 12:31 AM
See Manage Statuses -> Edit Status, you'll find the option there.q -------------------------------------------------------------------
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(#5)
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| New Member Posts: 4 Join Date: Nov 2008 | I must be missing something. -
21-11-2008, 02:18 PM
I checked my statuses and noted that "New", "Open" and "On Hold" all have "Display in main listing" enabled. While "Closed" has it disabled. However, I only see some tickets listed on the View All ticket list and not all. The Display in Ticket Count for those statuses show up correctly, but not all are showing on View All. The View All view hasn't been changed from defaults and includes, unassigned, assigned to me, and all tickets. What am I missing? I am on 3.30.02 |
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(#6)
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| Member  Posts: 175 Join Date: Aug 2008 Location: Connecticut, USA |
21-11-2008, 04:03 PM
Presuming you haven't modified your All Tickets view, and the three check boxes (Assigned to Me, Unassigned and All Tickets) are still checked, the other item that would control this would be your staff group. Admin CP > Staff > Manage Groups, edit your staff group, make sure the setting "Can View All Tickets (Unassigned, Assigned to Self and Assigned to Others)" is on. Prophesy Transportation Solutions, Inc. |
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(#7)
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| New Member Posts: 4 Join Date: Nov 2008 |
21-11-2008, 08:34 PM
Yes. That option in all of the groups is turned on. |
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