view tickets reports by group?

deeps · **view tickets reports by group? -** 20-09-2007, 01:19 PM

In my present situation, we have various organisations which are our customers, and within them, multiple points of contact. To be able to manage this effectively, I have created a group for each organisation (each customer), and then each point of contact within the organisation as a user.

When viewing users, there is a facility to view their ticket history, or produce a simple ticket report, showing all their tickets and billable time, etc.

The only facility I've seen for doing this with groups is to view the group, and then search for tickets by group, and then specify a different view to contain the relevant information.

Is there any other way to go about seeing this information?

Or should this be a feature request?

Cheers,
Deeps.

supportskins · 20-09-2007, 01:40 PM

I do not believe this is possible at the moment. This has been requested in the past and I suppose Kayako is implementing this in v4.

deeps · 24-09-2007, 08:41 AM

Can anyone at Kayako confirm or deny this?

craigbrass · 24-09-2007, 09:18 AM

Jamie from Kayako should be back today / tomorrow from his vacation to confirm this for you.

keyguru · 11-10-2007, 04:18 PM

The only work around that we were able to find is to create a label for each group and associate tickets with appropriate labels when ticket is submitted to the system. You can then click on the label to see all the tickets associated with it. History by user group would of been a huge help

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supportskins Offline Senior Member Posts: 3,847 Join Date: Aug 2006 Location: Mumbai, India	20-09-2007, 01:40 PM I do not believe this is possible at the moment. This has been requested in the past and I suppose Kayako is implementing this in v4. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

deeps Offline New Member Posts: 25 Join Date: Aug 2007	24-09-2007, 08:41 AM Can anyone at Kayako confirm or deny this?

craigbrass Offline Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK	24-09-2007, 09:18 AM Jamie from Kayako should be back today / tomorrow from his vacation to confirm this for you. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

keyguru Offline New Member Posts: 19 Join Date: May 2006	11-10-2007, 04:18 PM The only work around that we were able to find is to create a label for each group and associate tickets with appropriate labels when ticket is submitted to the system. You can then click on the label to see all the tickets associated with it. History by user group would of been a huge help