View tickets through RSS stream

chris.elenius · 08:16 PM

I am trying to view the tickets through an RSS stream (with RSS Bandit, supports http authentication), but i am prompted with a username and passwd screen. My staff username and passwd doesn't grant me access. Is there any setup that has to be done or have I missed something? Has anyone got it to work?

Any way to view the RSS feed is fine with me. Also tried the approach http://username

asswd@supporsite.com/rss/index.php?_m=tickets&_a=rss&ticketviewid=1&departm entid=&ticketstatusid=
didn't work.

When I enter the staff username and password into the dialog that appears i get:
ERROR: You need to use a staff username and password in order to access this RSS feed

Dylansdaddie · **HAs this -** 19-02-2008, 09:33 PM

been answered as i get the same error.
KS

craigbrass · 20-02-2008, 10:39 AM

This isn't currently possible without custom development work (if you want this done, see the marketplace board).

I *think* the API Kayako is currently developing may actually be capable of doing this however. No ETA for release has been set though.

Tommienbp · 04-06-2008, 03:09 PM

Pity, we have the same problems. Kayako sells functionality which cannot be used?

**Jamie Edwards** · 04:13 PM

Hi there,

Ticket lists RSS feeds can be generated, but there may be a bug in the authentication if what you report is correct. I'll test this shortly.

craigbrass · 04-06-2008, 04:11 PM

How do you mean sells functionality that cannot be used? RSS is implemented to allow knowledge base and news articles to be syndicated and nowhere do they promise this does any more...

Regardless of this, in a joint effort between my team and Dewak's, we will soon be releasing an API to allow this sort of functionality. Keep an eye on this forum near the end of the month.

**Jamie Edwards** · 04-06-2008, 04:13 PM

I tested on the current stable build, and it seems to be working - both for IE, Firefox and a generic RSS reader using my staff username and password.

craigbrass · 04-06-2008, 04:13 PM

Oh right....didn't realise this was possible Jamie. I stand corrected.

JE-KeimaLTd · 30-09-2008, 11:55 AM

HI, I am a new user of Support Suite. I was wondering ....Is it possible to have RSS feed for clients rather than staff?

Regards,

James

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Dylansdaddie Offline New Member Posts: 6 Join Date: Feb 2004	HAs this - 19-02-2008, 09:33 PM been answered as i get the same error. KS Keith Smith Beatthecasino.com

craigbrass Offline Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK	20-02-2008, 10:39 AM This isn't currently possible without custom development work (if you want this done, see the marketplace board). I think the API Kayako is currently developing may actually be capable of doing this however. No ETA for release has been set though. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Tommienbp Offline New Member Posts: 5 Join Date: Feb 2008	04-06-2008, 03:09 PM Pity, we have the same problems. Kayako sells functionality which cannot be used?

craigbrass Offline Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK	04-06-2008, 04:13 PM Oh right....didn't realise this was possible Jamie. I stand corrected. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

JE-KeimaLTd Offline New Member Posts: 2 Join Date: Sep 2008	30-09-2008, 11:55 AM HI, I am a new user of Support Suite. I was wondering ....Is it possible to have RSS feed for clients rather than staff? Regards, James