 |
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 18 Join Date: Nov 2007 | View by user -
21-11-2007, 07:09 PM
Hey all, I've just installed esupport...looks very nice. Just curious, is it possible to sort tickets by user? I would like to see all tickets which Joe Bloggs has sent. If it could group by email address, that would be very handy... any ideas? Ronnie |
| |  |
|
(#2)
|
| Operations Manager  Posts: 5,440 Join Date: Jan 2006 Location: United Kingdom |
21-11-2007, 08:22 PM
If you click on the Users tab, go into your user's profile, you will see a Tickets tab - from here you can view all tickets submitted by the user. -------------------------------------------------------------------
|
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Ticket view -> If user is unvalidated, show in a ticket raised by user | NC Software | Will Implement (V4) | 2 | 29-04-2008 08:56 PM |
| Tickets Ticket list & Ticket view -> Show user's group (user group) | richm | Feature Requests | 4 | 26-10-2007 02:28 AM |
| How do I get user specific fields to show up in ticket view? | bmartindcs | How do I? | 1 | 18-10-2007 08:13 AM |
| help ! ! ! ticket view in user groups | R Roobol | SupportSuite, eSupport and LiveResponse | 7 | 18-01-2007 07:03 PM |
Linear Mode
