Viewing tickets assigned to other staff

gapcnet · **Viewing tickets assigned to other staff -** 10-10-2007, 09:03 PM

I must be missing something.

I am a member of all departments, including admin. I want to be able to see/edit/reassign all tickets for all staff.

Can this be done?

supportskins · 10-10-2007, 09:57 PM

Yes, you need to change the Ticket view from Default to All Tickets:
Staff CP > Filter Departments > Support > Open > Views > All Tickets

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gapcnet Offline New Member Posts: 13 Join Date: Sep 2007	Viewing tickets assigned to other staff - 10-10-2007, 09:03 PM I must be missing something. I am a member of all departments, including admin. I want to be able to see/edit/reassign all tickets for all staff. Can this be done?

supportskins Offline Senior Member Posts: 3,847 Join Date: Aug 2006 Location: Mumbai, India	10-10-2007, 09:57 PM Yes, you need to change the Ticket view from Default to All Tickets: Staff CP > Filter Departments > Support > Open > Views > All Tickets Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/