Kayako logo
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
guimafx Offline
New Member
 
Posts: 28
Join Date: Jul 2007
Location: Porto Alegre - Brazil
Where to Insert Custom Field Type - 16-08-2007, 02:17 AM

Hi Guys,

I created a Custom field type named as ticket_voided.

Whent to CP ADMIN > TEMPLATES > Manage Templates > Tickets > submitticket.

At:
<{displaytemplate name="customfields"}>

And I got to insert under or below that line my example:
<input name="ticket_voided" value="">

First Question, is that correct ?

But that's not my point.

I got 3 departments.
- Sales
- Refund
- Airline Tickets

All of them, should ask you for that basics information like:
Full Name
Email
Subject
Message

But, the Refund, ask for more stuffs like:

E-ticket Number
Pax Name
Airline
And finally, my custom field type called Ticket Void (ticket_voided)

This field group should only appear at the refund. Ok, it's working as i defined at CP ADMIN.

But i don't know where to insert this INPUT ticket_voided together with other REFUND fields ?

Please, help me.

Regards,

Viana
guimafx at gmail dot com
   
Reply With Quote
Reply

Tags
custom, insert, type

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Custom Fields Custom fields -> Date/time type caitlyntw Will Implement (V4) 4 20-08-2008 10:58 AM
Date fields/custom fields type: Custom _jeremy_ SupportSuite, eSupport and LiveResponse 1 01-08-2007 05:11 AM
Custom Fields Interdependant select functionality jeromie Feature Requests 1 24-05-2007 03:16 AM
Custom Field Doesn't Work!! caitlyntw SupportSuite, eSupport and LiveResponse 9 06-04-2007 06:16 PM
How to use Custom field type "Custom"? jptimone SupportSuite, eSupport and LiveResponse 4 05-10-2006 01:01 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47