Custom Fields Custom fields -> Set placement

Siora · **Custom fields -> Set placement -** 06-05-2008, 02:54 PM

When I create custom fields for staff ticket creation, having them at the very bottom is not the right place for them as this disrupts the flow of the ticket. We should be able to choose where we want to place the custom fields within the ticket window. For example, it would be nice to be able to move the custom fields before the "contents" box.

craigbrass · 06-05-2008, 03:20 PM

+1 for this.

Siora · 06-05-2008, 05:26 PM

Quote:

Originally Posted by craigbrass

+1 for this.

Hey Craig...check your PM's lately

craigbrass · 06-05-2008, 06:48 PM

I stopped reading them because I begun getting so many asking questions......ie the purpose of this forum!

Siora · 06-05-2008, 11:42 PM

Quote:

Originally Posted by craigbrass

I stopped reading them because I begun getting so many asking questions......ie the purpose of this forum!

Yeah I can understand that...my PM to you was asking for your help regarding modifying the template to move the custom field above the contents box. You had given someone on this forum directions but I was not able to follow due to my lack of coding knowledge. I was looking for more direct instructions.

craigbrass · 07-05-2008, 08:23 AM

It would be a fair amount of work as you would need to have each custom field listed individually in the templates.

Siora · 07-05-2008, 11:41 AM

I see..cool...hopefully this will be implemented in V4.

ppafford · 07-05-2008, 01:42 PM

+1 for me as well

joshuah · 14-05-2008, 02:15 AM

+1 for this.

rtulisi · 02-06-2008, 06:22 PM

Vichra · 05-06-2008, 04:13 PM

Me also... Please help

**Jamie Edwards** · 05-06-2008, 06:47 PM

We'll look to implement this in Version 4.

Siora · 05-06-2008, 09:34 PM

Sweet, nice to know one made it through.

2source · 02-07-2008, 02:30 PM

What are the steps needed to change the order of these? I couldnt find the thread that ha sbeen referred to.

Thanks

Karl

craigbrass · 02-07-2008, 08:53 PM

At the moment, you would need to create the fields and then hard code them into the templates.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
How to set up custom fields that are not viewable by users but editable by staff?	adamv	How do I?	4	17-07-2008 01:56 PM
Custom fields prior to starting chat session needed badly!!!!!	Doug I.	LiveResponse Desktop Application	3	25-05-2007 01:21 PM
Merging Custom Fields in ViewTicket of Staff	Mick	SupportSuite, eSupport and LiveResponse	0	21-09-2006 04:48 PM

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	06-05-2008, 03:20 PM +1 for this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	06-05-2008, 06:48 PM I stopped reading them because I begun getting so many asking questions......ie the purpose of this forum! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	07-05-2008, 08:23 AM It would be a fair amount of work as you would need to have each custom field listed individually in the templates. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	07-05-2008, 11:41 AM I see..cool...hopefully this will be implemented in V4. Siora Solutions Inc. www.sioraIT.com

ppafford Offline Member Posts: 57 Join Date: Jan 2008	07-05-2008, 01:42 PM +1 for me as well http://www.reliablesource.org SHARE THE FREE SOFTWARE YOU USE

joshuah Offline Member Posts: 123 Join Date: Oct 2007	14-05-2008, 02:15 AM +1 for this.

rtulisi Offline New Member Posts: 14 Join Date: Apr 2008 Location: Rosario, Argentina	02-06-2008, 06:22 PM +1

Vichra Offline New Member Posts: 2 Join Date: Jun 2008	05-06-2008, 04:13 PM Me also... Please help

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	05-06-2008, 09:34 PM Sweet, nice to know one made it through. Siora Solutions Inc. www.sioraIT.com

2source Offline New Member Posts: 5 Join Date: Mar 2007	02-07-2008, 02:30 PM What are the steps needed to change the order of these? I couldnt find the thread that ha sbeen referred to. Thanks Karl

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	02-07-2008, 08:53 PM At the moment, you would need to create the fields and then hard code them into the templates. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger