Custom fields -> Set placement

Siora · **Custom fields -> Set placement -** 06-05-2008, 02:54 PM

When I create custom fields for staff ticket creation, having them at the very bottom is not the right place for them as this disrupts the flow of the ticket. We should be able to choose where we want to place the custom fields within the ticket window. For example, it would be nice to be able to move the custom fields before the "contents" box.

craigbrass · 06-05-2008, 03:20 PM

+1 for this.

Siora · 06-05-2008, 05:26 PM

Quote:

Originally Posted by craigbrass

+1 for this.

Hey Craig...check your PM's lately

craigbrass · 06-05-2008, 06:48 PM

I stopped reading them because I begun getting so many asking questions......ie the purpose of this forum!

Siora · 06-05-2008, 11:42 PM

Quote:

Originally Posted by craigbrass

I stopped reading them because I begun getting so many asking questions......ie the purpose of this forum!

Yeah I can understand that...my PM to you was asking for your help regarding modifying the template to move the custom field above the contents box. You had given someone on this forum directions but I was not able to follow due to my lack of coding knowledge. I was looking for more direct instructions.

craigbrass · 07-05-2008, 08:23 AM

It would be a fair amount of work as you would need to have each custom field listed individually in the templates.

Siora · 07-05-2008, 11:41 AM

I see..cool...hopefully this will be implemented in V4.

ppafford · 07-05-2008, 01:42 PM

+1 for me as well

joshuah · 14-05-2008, 02:15 AM

+1 for this.

rtulisi · 02-06-2008, 06:22 PM

Vichra · 05-06-2008, 04:13 PM

Me also... Please help

**Jamie Edwards** · 05-06-2008, 06:47 PM

We'll look to implement this in Version 4.

Siora · 05-06-2008, 09:34 PM

Sweet, nice to know one made it through.

2source · 02-07-2008, 02:30 PM

What are the steps needed to change the order of these? I couldnt find the thread that ha sbeen referred to.

Thanks

Karl

craigbrass · 02-07-2008, 08:53 PM

At the moment, you would need to create the fields and then hard code them into the templates.

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craigbrass Online Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	06-05-2008, 03:20 PM +1 for this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	06-05-2008, 06:48 PM I stopped reading them because I begun getting so many asking questions......ie the purpose of this forum! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-05-2008, 08:23 AM It would be a fair amount of work as you would need to have each custom field listed individually in the templates. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	07-05-2008, 11:41 AM I see..cool...hopefully this will be implemented in V4. Mehul Siora Solutions Inc. www.SioraONE.com www.sioraIT.com

ppafford Offline Member Posts: 56 Join Date: Jan 2008 SupportSuite Owned License phpinfo()	07-05-2008, 01:42 PM +1 for me as well http://www.reliablesource.org SHARE THE FREE SOFTWARE YOU USE

joshuah Offline Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License	14-05-2008, 02:15 AM +1 for this.

rtulisi Offline New Member Posts: 14 Join Date: Apr 2008 Location: Rosario, Argentina SupportSuite Monthly Leased License	02-06-2008, 06:22 PM +1

Vichra Offline New Member Posts: 2 Join Date: Jun 2008 SupportSuite Owned License	05-06-2008, 04:13 PM Me also... Please help

Siora Offline Member Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	05-06-2008, 09:34 PM Sweet, nice to know one made it through. Mehul Siora Solutions Inc. www.SioraONE.com www.sioraIT.com

2source Offline New Member Posts: 5 Join Date: Mar 2007	02-07-2008, 02:30 PM What are the steps needed to change the order of these? I couldnt find the thread that ha sbeen referred to. Thanks Karl

craigbrass Online Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	02-07-2008, 08:53 PM At the moment, you would need to create the fields and then hard code them into the templates. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger