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(#1)
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| New Member Posts: 25 Join Date: Sep 2007 Location: Russia | ability to define Time Zone parameter for customers -
06-03-2008, 10:50 AM
Currently, only staff users have the option to override the time zone settings to reflect their own (via the Staff User Preferences in the Staff Control Panel). As to the customers, all of them get the system default Time Zone and this parameter can't be changed. As we have customers all over the world, we think that this can cause certain inconvenience for most of them, as all of them (regardless of the country they live: the ones who live in Australia as well as the other from the USA or Germany) get the default time in the tickets. And in most cases teh default time doesn't correspond to their time. That would be great if Kayako could add the Time Zone field in User Details -> General Information. Thus, we would be able to define the customers' Time Zone while creating an account for a new customer. |
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(#2)
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| Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK |
06-03-2008, 11:15 AM
I think this has been selected but +1 for this anyway. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| New Member Posts: 25 Join Date: Sep 2007 Location: Russia |
06-03-2008, 11:55 AM
Craigbrass, Actually, I haven't found this request. Anyway, if that already exists, it's even better, I have more chances then  |
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(#4)
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| New Member Posts: 25 Join Date: Sep 2007 Location: Russia |
09-04-2008, 06:24 PM
Jamie, Are you planning to implement this feature or anything similar? I haven't found it in the l'Will Implement" or "Now Implemented" lists... |
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(#5)
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| Operations Manager  Posts: 5,443 Join Date: Jan 2006 Location: United Kingdom |
09-04-2008, 06:29 PM
Hi Maria, Not as of yet - when we do, we'll move it to one of those categories. -------------------------------------------------------------------
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(#6)
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| Member Posts: 568 Join Date: Mar 2008 |
09-04-2008, 07:02 PM
It should be there. but will it not interfere with SLA and other setttings? |
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| customers, define, parameter, zone |
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Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Tickets -> Ability to set time and date in due time | Jamie Edwards | Wont Implement / Already Implemented | 1 | 18-08-2008 10:50 PM |
| Time Zone reset to UTC | Casey Rousseau | Alpha, Beta and Release Candidate Feedback | 3 | 13-08-2008 11:45 AM |
| Time Tracking Tickets -> Billable time -> Time Worked/Billable should not be tied together | richm | Feature Requests | 3 | 23-08-2007 08:04 PM |
| Individual Time zone for different locations | sureshkumar.mr | SupportSuite, eSupport and LiveResponse | 0 | 11-08-2006 07:13 PM |
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