Mail Parser Add "References" to e-mail headers for threadded e-mail clients.

fireman949

References header in notification e-mails to allow threaded e-mail clients to group related e-mails.

This shouldn't be difficult to add and would cut down on mailbox clutter from lots of tickets / replies.

johnncx · 08-01-2008, 04:35 PM

I would also like this feature

john

craigbrass · 08-01-2008, 05:02 PM

Oh yea, this would be a nice feature.

jaroflcay · 10-04-2008, 11:40 PM

Our old helpdesk did this and it really cut down on the amount of spam.

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fireman949 Offline New Member Posts: 6 Join Date: Sep 2007	Add "References" to e-mail headers for threadded e-mail clients. - 22-12-2007, 06:26 AM References header in notification e-mails to allow threaded e-mail clients to group related e-mails. This shouldn't be difficult to add and would cut down on mailbox clutter from lots of tickets / replies.

johnncx Offline New Member Posts: 16 Join Date: Dec 2007	08-01-2008, 04:35 PM I would also like this feature john

craigbrass Offline Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK	08-01-2008, 05:02 PM Oh yea, this would be a nice feature. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jaroflcay Offline New Member Posts: 6 Join Date: Apr 2008	10-04-2008, 11:40 PM Our old helpdesk did this and it really cut down on the amount of spam.