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| New Member Posts: 28 Join Date: Apr 2006 | Admin side feature to control order of tickets from oldest to newest -
15-04-2008, 06:35 PM
I find that when we get a lot of tickets incoming, my techs tend to ignore the tickets that got pushed back a c page or 2 down the way and only answer the new tickets that come in. I would like to have an admin side control where I can change the order of the tickets from oldest to newest and newest to oldest. Currently there is only a setting to control the old/new order for the actual ticket replies but not a way to do it with tickets on the admin panel. |
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| admin, control, feature, newest, oldest, tickets |
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