Tickets Announce-only tickets?

frisco · **Announce-only tickets? -** 23-01-2008, 12:14 PM

How can I set up a department to show tickets as "display only" to clients, disabling replies by web form or email?

(This will be a place that logged-in clients can look for progress updates on work we are doing for their projects, but change requests and queries should go to a different ticket/department, since the first and probably only post for each client will be routinely edited, and would be out of sync with the replies if they were stored with this post.)

**Jamie Edwards** · 23-01-2008, 12:15 PM

Hi Frisco,

This is not possible, but agree it could be a useful feature. I have moved your thread to the feature requests forum.

craigbrass · 23-01-2008, 01:15 PM

Oh yes, definatly a good idea. A way to create one for all users in the system would be handy too.

Matthew · 25-01-2008, 06:44 AM

We would most definitely use this.

I can imagine a client-accessible department summary page, read-only, listing all tickets with their current status. The summary page would be enabled in the control panel on a per-department basis.

quipment · 24-02-2008, 05:57 PM

We like this too

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craigbrass Offline Senior Member Posts: 5,748 Join Date: Jun 2005 Location: Cumbria, UK	23-01-2008, 01:15 PM Oh yes, definatly a good idea. A way to create one for all users in the system would be handy too. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

quipment Offline New Member Posts: 19 Join Date: Oct 2007	24-02-2008, 05:57 PM We like this too