Code Related API Commands

craigbrass · **API Commands -** 22-03-2008, 10:19 AM

- GetDepartmentList
- CreateTicket (with the option of Kayako NOT sending ANY emails to the customer, an option of a URL to prod if the ticket gets a reply)
- GetUserSubmittedTickets
- GetSubmittedTicketDetails (basically all details shown to the customer when they view a ticket on the front UI)
- CreateTicketReply (again with the option of not sending any emails)
- GetKnowledgeBaseCategoryList
- GetKnowledgeBaseArticles
- GetKnowledgeBaseArticleDetails

Dewak · 28-03-2008, 08:57 PM

Hello Craig,

Do you know where can I find more information about the API?

Best

craigbrass · 28-03-2008, 11:02 PM

The API isn't built yet. It is due to be built with V4. I am simply suggesting commands that should be included.

getUP · 07-04-2008, 12:18 PM

I haven't really read about V4 yet on the forums, so I'm probably asking something old now, but is there any due time for V4 at the moment or is it just 'sit back and wait'?

craigbrass · 07-04-2008, 02:47 PM

No. No dates have been set but Jamie has commennted it will NOT be in the next six months in another thread so...

MACscr · 04:16 AM

Very odd. Kayako said they had an api ready a year ago and was just getting things finalized and documented. Looks like they promised and didnt deliver again, as usual.

As far as API commands, while having an API is nice, i see no immediate need for API functions that can easily be duplicated by querying the DB. Unfortunately Kayako makes create creation quite overcomplicated. Would be nice if they created this ability ASAP.

**Jamie Edwards** · 15-04-2008, 08:34 AM

Quote:

Originally Posted by MACscr

Very odd. Kayako said they had an api ready a year ago and was just getting things finalized and documented. Looks like they promised and didnt deliver again, as usual.

As I said earlier, the API development has been put on hold due to other things taking priority - such as the upcoming roadmaps.

jgodfrey · 16-04-2008, 03:16 PM

I agree, an API would be really useful to help extend capabilities of the product since major feature additions and problem fixes seem to be really slow to be released.

Dewak · 17-04-2008, 09:03 PM

Also an API would make Kayako custom modifications or custom modules easier to maintain and support. Using an API we can reduce the footprint on Kayako original source files, this will allow modified Kayako users to upgrade freely without the constant fear of losing their modifications.

Looking forward to seeing this API working...

P.S.: If you go to the Admin CP-->Settings-->General there is a section called: "API Settings", what it this section for? Does it actually do something?

craigbrass · 18-04-2008, 08:54 AM

As far as I am aware, Mahesh was working on the API up until when he left Kayako. At this point it was decided to suspend development on it until V4. The settings for it have been left however so development can resume when working on V4.

jgodfrey · 14-08-2008, 07:14 PM

There is another thread about this here:

http://forums.kayako.com/f63/api-commands-16190/

Are there any more updates about an API? I am still looking forward to having access to an API.

**Jamie Edwards** · 14-08-2008, 07:18 PM

Hi jgodfrey,

An extensive and documented API will be coming in Version 4. There is a basic third-party API here, until then: Integration API [FREE - EXTERNAL LINK]

craigbrass · 15-08-2008, 10:20 AM

It isn't basic - it is simply built for integration Jamie...

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kayako External API?	KIK	Developers & Code	6	16-04-2008 03:14 PM
CRM Integration API	nextcontact	SupportSuite, eSupport and LiveResponse	11	24-02-2008 06:47 PM
Regarding the API (XML) for integration of kayako with other tools	vineethshyam	SupportSuite, eSupport and LiveResponse	5	28-11-2007 09:34 AM
API and 3rd Party Integration	UberGreek	SupportSuite, eSupport and LiveResponse	1	29-12-2006 05:39 PM
API Samples?	KulM	SupportSuite, eSupport and LiveResponse	7	24-12-2006 06:39 PM

Dewak Offline Member Posts: 129 Join Date: Feb 2008	28-03-2008, 08:57 PM Hello Craig, Do you know where can I find more information about the API? Best Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	28-03-2008, 11:02 PM The API isn't built yet. It is due to be built with V4. I am simply suggesting commands that should be included. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

getUP Offline New Member Posts: 9 Join Date: Aug 2006	07-04-2008, 12:18 PM I haven't really read about V4 yet on the forums, so I'm probably asking something old now, but is there any due time for V4 at the moment or is it just 'sit back and wait'?

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	07-04-2008, 02:47 PM No. No dates have been set but Jamie has commennted it will NOT be in the next six months in another thread so... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jgodfrey Offline Member Posts: 31 Join Date: Oct 2007	16-04-2008, 03:16 PM I agree, an API would be really useful to help extend capabilities of the product since major feature additions and problem fixes seem to be really slow to be released.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	18-04-2008, 08:54 AM As far as I am aware, Mahesh was working on the API up until when he left Kayako. At this point it was decided to suspend development on it until V4. The settings for it have been left however so development can resume when working on V4. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jgodfrey Offline Member Posts: 31 Join Date: Oct 2007	14-08-2008, 07:14 PM There is another thread about this here: http://forums.kayako.com/f63/api-commands-16190/ Are there any more updates about an API? I am still looking forward to having access to an API.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-08-2008, 10:20 AM It isn't basic - it is simply built for integration Jamie... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger