Archiving

ppafford · **Archiving -** 15-05-2008, 02:01 PM

I think archiving would be an added bonus.

Something like another table in the DB to hold the archived tickets/records,
A date field in the Admin to give an age before archiving & an option in the search box to include archived results.

The reason for two tables is so that all the tickets will be available to be searched, but the SQL performance of Kayako would be increased.

This could be optional as well, as some Kayako users only get a handful of tickets.

But for heavy ticket usage this might be a bonus.

Thanks,
--Phill

Reliable Source / Reliable Sources

craigbrass · 15-05-2008, 03:09 PM

+1 for this.

joshuah · 19-05-2008, 03:11 AM

+1 for me too.

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craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-05-2008, 03:09 PM +1 for this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

joshuah Offline Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License	19-05-2008, 03:11 AM +1 for me too.